What Chicagoland homeowners say

“We had our roofed replaced by Interlock Roofing in 2016. One of the best decisions we’ve ever made! Our roof looks like slate shingles but is entirely metal.”

“After a hail storm left my roof damaged, I started to look at metal roofing as a stronger solution than the traditional shingle. I came across Interlock Metal Roofing and gave them a call. Our home is an older Cape Cod style and has little attic venting, which has caused us cooling problems over the years, so I was also hoping that this could be solved with metal. John from Interlock came and gave our roof an inspection, pointed out areas that had damage, and explained how they could add a raised deck such that it would allow the roof to be vented much more efficiently. We looked at the products available, and chose a shingle look metal roof. When the installation began about 8 weeks later, Jesse and his crew arrived. This team were great to work with. They put protection up for our windows, as well ad made sure everything was cleaned up at the end of each day. This installation took about a week and we love the result. The upstairs is now cooler on hot days. There is no sound from rain on the food (some had warned us us it would be loud, but we can't hear anything), and we've had a number of compliments from passers by. A great product, and a great team from initial contact through to completion.”

“Very heavy investment, but worth every cent! I worked with John and he was very mindful in planning everything out- especially the finer details of what was needed for the house and for the project.”

“Not only was the sales process easy, the installation guys were very respectful of my neighbors and my comfort while they were working. Now that it's done I absolutely love the roof. It's already made a huge difference in my electric use for cooling the house!”

“Overall great product, craftsmanship and service”

“We are so proud of our new roof. It is so cool looking, it adds a great deal to the curb-appeal of our house. I also appreciate the security of knowing I'll never have to replace it or worry about it in even the strongest winds. I used to lose shingles in strong windstorms. Interlock was easy to work with. The workers were very respectful of my property and were meticulous about clean up after.”

“I'm really excited and pleased with the roof. I love everything about it in terms of color, style, and installation. Everything was done to our utmost satisfaction. Interlock Roofing could have improved the price. The price was expensive. It was a fantastic experience.”

“Scheduling”

“I think Interlock Roofing could have improved on the timing and having more flexibility in terms of when the project starts.”

“Communication on delivery and actual start time”

“If you want the best quality shingles that are secured on all 4 sides, contact Interlock. You could let me know when you would pick up the yard sign, or if I should toss it after a couple of weeks. I'm still waiting to hear from my insurance (State Farm) if I get a discount for having a much higher quality roof on the house.”

“The entire team (from sales to installation) was very clear regarding the timeline and next steps for the entire project. The end product looks great and is a vast improvement compared to the appearance of our prior roof.”

“I think the product will speak for itself. Obviously the cost is higher than the price for asphalt. I thought the crew did a great job and I will recommend to anyone who inquires Communication could have been better. Coordination between my general contractor and an install supervisor would have made things smoother”

“John M. was the third roofing sales consultant I talked to, and I had two more scheduled. After listening to John explain all the advantages of the InterLock System and materials, I was 95% sold but I thought it might be a little out of my price range. I was going to wait and hear from the other two roofers before I made my decision. John asked me what it would take for me to make my decision right then. I told him, and he made me an offer I couldn't refuse. I cancelled the other two sales rep. meetings. Boy am I glad I did. Considering the amount of man hours put into the installation, I got a bargain! Jessie's team worked from 8AM to 7PM for a total of 8 days to complete the installation during July 2023 ( the hottest July ever recorded ). I don't know how they did it! Jessie answered all my questions during construction, and kept me informed of what would happen next.”

“Interlock Roofing – Chicago was very professional. They came and got the job done in a neat way, didn't leave any debris afterward, and everything got done as I needed it. Over the years, as I have worked with different people, every once in a while you find a group of folks where you can give them a job to do, walk away, and when you come back, it is going to be done as well as if you did it yourself and these guys performed that way. It was really nice! I thought they did a great job, but if anything, it was pretty close to a year from the time we initiated until it got done, so if that could have been done a little faster that would have been nice.”

“They did a beautiful job. Everything was perfect. They did something the way I would do it, and I always do everything the best I can. I have no complaints, as long as it holds up. Everything will be alright, as far as it looks and everything was done well!”

“It's beautiful, and I don't think there's anything more they could do. We have another final project coming and have allowed for the extra materials.”

“I love the outcome of the roof. It is absolutely beautiful. They were professional when they did the install. They don't need to improve. They are doing an excellent job.”

“It took a really, really long time. It took over five months, but once they finished the roof, they did a good job. Interlock Roofing could improve the scheduling and the communication of when the project would be done. The contractors were awesome.”

“Interlock Metal Roofing is an amazing company to do business with. My salesperson John was professional and knowledgeable. It is a big investment, but absolutely worth it. The installation crew was on time, hardworking and conscientious. I highly recommend this company to anyone who wants a roof to last 100 years!”

“They could have improved on communication of the status of the project.”

“They could have improved on communication of the status of the project.”

“The materials were delivered on time but we had to help the person navigate materials to our yard and we unloaded the materials from the pallet.”

“The new roof looks GREAT. Hoping it will stand the test of time. Will recommend to those who inquire. Letting me know that the installation was starting would have been great.”

“They did a good job, so I can't really think of anything that they could improve on. They provide quality roofing.”

“I am extremely satisfied with the product. They did a fine job. I can not come up with anything they need to change. I am very satisfied, and the neighbors say they have roof envy.”

“I am extremely satisfied with the product. They did a fine job. I can not come up with anything they need to change. I am very satisfied, and the neighbors say they have roof envy.”

“I think Interlock Roofing could have improved on the last walkthrough. They did a last walkthrough at dusk, and it was too dark to see everything that could be picked up. A lot of little pieces of nails and screws were found the following morning. Overall, I was very satisfied with what they did, though. We had a lot of people who stopped and looked. A couple of people asked us about the roof. We told them to call the number if they were interested.”

“I just want to say the Interlock team did an excellent job installing my roof. The installation team were craftsman, cordial, punctual, and they did a great job of keeping the work site clean at the end of each day. As far as the roof I love the look of the black standing seam with the dark gray Hardie Board siding, and I can already tell that the roof is keeping my house and garage cooler.”

“They could have improved with communication on behalf of the start date. The roof looks great and we have lots of neighbors asking us where we got it. We passed along the sales contact information.”

“Nothing”

“Nothing”

“Communication is key for us, and they communicated with us.”

“It went smoothly. This company went above and beyond. It was a great experience and I would highly recommend them.”

“Our house was built in 1926and we were replacing the original slate roof. The style of the house deserved the look and durability of an interlock roof to preserve the architectural style and provide matching longevity. We had multiple contractors involved in a total exterior renovation, in addition our water main, sewers and streets were under construction. The Interlock team worked through property access and coordinated how other exterior renovations would work with the new roof.”

“I had a minor scratch on the facia during the removal process of old roof, a tree in the front of the home had some minor damage which my wife didn't like so I should report. The team did make a great effort at protecting the landscape. The biggest concern was they didn't ask about the gutter helmet I had on the garage gutters before installing the new roof. The installed over that and bent the drip up to fit over it which cause water to roll back up the roof and not enter gutter. I talked with the team and they adjust by gutting the helmet off as best they could but now I have to replace the gutters to get leaf guard in place with the new roof.”

“The Interlock team was a pleasure to work with from beginning to end. Undertaking the re-roof of a 108-year-old home is a major process and investment. After speaking to many other roofers, we realized that Interlock offered the best value proposition, and we felt like they were going to be able to deliver on what they promised.”

“Great experience from beginning to end! If there is a way to reduce the noise of a roof replacement that would be great but frankly everything was as expected or better - even the noise.”

“Interlock was the only roofing company that took my request seriously. Another metal roofing company, whom I will not mention, basically dismissed my initial inquiry as not worth their time. They need to follow up with the customer confirming the start date, and/or informing them when there is a delay. I called several times with no response. I eventually, contacted John to get some answers, as the office scheduler could not be reached, as well as the field project manager. I believe that diligent follow-up and follow-thru communication is key to keeping the customer informed and prepared especially should their be a delay in the project. This is what makes businesses strive and be successful.”

“Fantastic people to work with, and they did a fantastic job! I was really amazed by them and I loved it!”

“This is a trustworthy company. So far everything was on time. The job was completely done neatly. I don't see any areas where the company could have improved. I love it so far. I am just waiting to see what is going to happen, but so far so good. We are going to get a credit from my insurance company, because of the job that was done.”

“Overall the process from start to finish was pretty smooth and the main thing is, we ended up with a fantastic new roof that should last for years. Clarification of non-standard items such as gutter removal and replacement for all types of roof and skylights between salesperson and installation crew as what is promised is not always deliverable.”

“The job was quickly and professionally done - no complaints there. Everything went smooth and I was really happy with the installation”

“Communication could have been better prior to the project starting. They communicated wonderfully until we paid our down payment. Then communication ceased. There was no communication until we reached out to them expressing our concerns. Once the project started communication was phenomenal. The roof looks extraordinary. We have had some heavy rain and our roof has held up wonderfully and it is beautiful. We believe it is a better quality than others.”

“Thank you”

“The process was seamless, it was a no-headache, no-hassle experience and the roof looks amazing. The team was fast, respectful, and really took the time to make sure we understood everything that was going on. They were very safe and considerate of my dogs going in and out of the backyard, and took extra time to clean up everything each day, and especially when they finished the job. And not a single plant damaged (which is amazing, because they are planted right up next to the house)! They were friendly and communicative, and took care of everything. It was a great experience, and we now have the most beautiful roof on the block. I think the scheduling team could have been a little bit more proactive in terms of communication in the time between the signing of the contract and the installation, but obviously it all worked out just fine, so they clearly were doing everything they needed to be doing scheduling-wise, and it ultimately didn't influence the experience all that much, especially since John Mondschean (sales) was so accommodating and communicative throughout the process. There have been a lot of new roofs going on in my neighborhood since the big double hailstorm last year, and I can confidently say that ours is the most beautiful, and the team that installed it was the cleanest and most considerate. There was not a single piece of plastic, nail, etc. left behind after they were done, and they were pretty quiet throughout the process, which was important to me as I work from home.”

“My roof is nice and adds more to my home. They did well and on a good level.”

“This installation was a replacement of our original Interlock roof due to weather damage. Improved installation techniques and higher quality material were apparent. Although the original roof was still quite serviceable, the new roof is a definite upgrade. Unanticipated delays were encountered between delivery of material and installation which were out of Interlock’s control. Attempts to communicate with Interlock, however, were challenging. It was not clear who to contact and at least one customer service phone # was apparently out of service.”

“Last summer I realized I was in the need of a new roof on my old home which was built in 1876. I was hoping I could find a roof that accentuated the uniqueness and beauty of my old farm-style house. I always dreamed of owning a home with a metal roof, so I thought, well, let’s give this a look and see if it is an option. After searching for roofers and making some calls I found no one in my area offering metal roofs, needless to say, I became discouraged. Then, one day, on Facebook, I happened to see an ad with Midwest Roofing/Interlock Roofing showing the exact type of roof I was looking for!! I was so excited and called the number and was able to have an appointment arranged that very weekend. John came out, did some measuring, got up in my attic, then we sat and had a long, very informative discussion. John was extremely patient with my numerous questions and was able to explain things to me in layman’s terms, as I am not adept in the construction business, at all. So, the nitty gritty…I was originally thinking standing seam going into this whole project but then out came the slate look and oh my, that was it…The roof I had been looking for. It was exactly what needed to be on top of my house!!! And the black color just spoke to me…. John agreed!! Nowhere else had I ever seen a roof like the one I was about to have put on my beloved home. So, the price, while I knew a metal roof was going to cost more, I was looking more for security and peace of mind. I am a single parent of a child on the autism spectrum. I knew that I did not want to deal with roof issues in the future, the struggle to get a roofer to come to fix their problem, and the thought of having to replace it all over again just a few years down the road. Nope, the extra cost of this one-and-done roof was well worth it to me…after all, how do you put a price tag on peace of mind? And there aren’t many things in this world nowadays that can give you that. So, I signed the contract… The delivery…. how exciting…all these boxes lined up in my driveway…it was getting real!! Installation begins. Never in my lifetime have I met such an amazing installation crew, headed by Jesse. These guys worked tirelessly on transforming my average-looking home into the WOW home on the block. They took great care in working around my cupola and rock chimney, making sure everything was sealed where it needed to be, even reinforcing the cupola as it had been up there for so many years. These guys are not just installers, they are truly artists, and the pride in what they do shines in their workmanship. Even the care in the cleanup was amazing…very impressed. Any company can put out an amazing product, but for that product to remain amazing, that company has to have professional team members working with the customers…that is what you will get if you go with Interlock. Not just a stand-out product but a stand-out crew from sales, scheduling, and installation…it’s the whole package.”

“I'm very thankful for john. Without him i would not have done the project.”

“I absolutely love my metal roof! It takes my home up ecstaticlly up 10 notches!!! Everything was great! The only thing I wish is adding more vents. I think the sales person should suggest how many a home should have.”

“They exceeded my expectations by delivering the product as described, and installing it professionally, and in a timely manner. no conflicts or issues.”

“I am very happy with the roof and crew. Everyone did a fine job, and the roof looks great! We are very happy with the product we received from Interlock. The roof looks Great!”

“They could have only improve on the cleanup. It was a very good experience.”

“Jesse was very professional and knowledgeable about the product. He answered any questions we had about the roof. It all went great! They could have kept me updated instead of me having to continually call for updates. They could have gave me a status but they didn't.”

“When the product was supposed to be delivered, we had problems. We had a message from the company saying Monday would be the date. No one appeared. A week later, we were out shopping and they called to tell us they delivered it. The supervisor of the installation waited in the truck for us to get back and open the garage. He had to put it in the garage because the big truck couldn't wait. Overall, we are very satisfied. We had a lot of bushes around the house. I would have thought they would have cleaned a bit better. They cleaned the big things, but they didn't pick up the little things. I'm sure it is hard to do, though.”

“The roof looks absolutely beautiful and we hope it performs well in the snow.”

“I very pleased with the product and pleased with the install. They did a good job. They did a better job than what I was expecting. The put the original flashing on, and I requested they put the flashing on that came with the roof, and they did. It looks much better. It was nice of them to change it for me. I was very pleased. It is what I wanted and I was lucky I found them.”

“We will definitely be recommending Interlock Roofing to anyone that is looking at replacing their roof. None that i can think of”

“The investment we made in a new aluminum slate style shingle roof was much more than we wanted to spend, but when we analyzed the pros and cons, including the cost, it came out ahead. We wanted to upgrade our 100-year-old Chicago bungalow and, in particular, rejuvenate the attic and basement spaces. We also want to install a solar panel array on the roof while the current incentives with the IRS, the state and the utility net metering system are still in effect. We wanted to reduce the massive composite shingle tonnage that is covering the incredible sea of roofs across the land. This is undoubtedly a rather large carbon footprint and the short lifespan of many roofs (10-15 years) are causing us to fill and foul unsustainable dumpsites. The weight of our aluminum roof is less than 850 lbs., compared to 3-4 tons of architectural composite shingles. The Interlock roof is a lifetime roof warrantied for 50 years. When/if it is ever replaced, it will be completely recycle-able. Much of the heat captured by composite shingle roofs is reflected by the aluminum. Previously, our attic could reach temperatures near 130°F. We have seen a significant reduction in afternoon attic temps, 10-20 degrees. The installers, Jesse, Sal and Ben were very professional, safe and kind to us. They took the extra time to do it right and solve problems rather than take an easier route. They maintained social distancing and wore masks when necessary. They screwed down OSB sheathing on the existing 100-year-old deck boards which are stamped Sterling Lumber and Supply Co. "The Yards with the Stock". This company was located two blocks from our house in the early 1900s. Interlock continues a tradition from Sterling Lumber to build to last a lifetime. The original 1919 roof rafters were 2"x4"x16' and held up under numerous Chicago blizzards and storms. Prior to the project, we augmented the rafters with 2"x6"x16' #1 southern yellow pine. Hopefully, the roof will bear another century of Chicago climate change. The Interlock Industries' workers installed 95 snow guards to breakup snow slides off the roof. The roof is very attractive and my neighbors have complemented the looks of it. The siding on the dormers were also replaced with the aluminum shingles. We had a choice of several shingle colors and chose one called gunflint. The shingles have a slate-like surface that is embossed on the aluminum to give it a textured appearance and perhaps breakup wind and water flows. The Interlock installers removed and sheathed over the chimney and vent caps and added a ridge vent. They installed soffit vents which apparently were never a feature of the house. They removed the gutters and reinstalled them in order to fit the drip edge flashing and lock down the shingles. Everything is fastened with screws powered by cordless screw guns. They did not use air compressors. They had safety lanyards attached to the ridge and foot boards around the perimeter of the roof throughout the installation. We are very satisfied with the look of our new roof and ready to install solar panels which won't have to be removed to re-roof because the roof will probably last longer than the solar panels. We are not young anymore and the long-term value of this project will most likely benefit others and the neighborhood more than us, but for the time being, we are happy customers.”

“Don't say you do sky lights, you obviously do not have skill or accessibility to materials in this area, took almost two years to complete the sky light installation. Got the run around to where window was and when it would be installed. The sky light you installed is not the quality we expected after a nearly two year delay. We had no idea it would just be set in with 2"x4" pieces of wood and would not be finished on the inside, leaving us to waterproof and tile on the inside of the shower. Old one was flush with no exposed raw wood. Big disappointment! Jesse and Sal did the best they could with what was given on the outside of the roof.”

“Everything was perfect! The only thing they couldn't control was the weather! Obviously! But also that was no problem! From start to finish it was a pleasure to work with Interlock Roofing! We will be enjoying our roof for many many more years to come!”

“I can't imagine improving anything, all was done the way I would expect or better. I'm very happy with my new roof, definitely a very good decision I made about improving my house. As the summer gets hotter, I'm already seeing a very noticable difference in the upper floor tempearture - and I'm really happy about it. It looks really great and I'm getting compliments from neighbors and friends.”

“none”

“There were a few discrepancies from what John had to say and what the construction manager said. Other than that everything was pretty much the way I expected it to be, if not better.”

“Sales rep John Mondschean is fantastic, a true asset to Interlock, and should be given a raise and a promotion!”

“have not received the warranty yet”

“Jesse went above expectations!”

“My husband and I didn't realize we had 3 roofs that needed to be tore off. I wish once they found out about the 3rd they could have communicated that with us instead at the end requesting more money. Professional, understanding, polite, and all round just excellent service. We will be back.”

“I only say 2 due to the months of delay between buying the product and the work actually being done. They could have improved the scheduling issues as well as their communication with me about the delay, rather than just leaving me hanging. Everything was great except for the scheduling and lack of communication surrounding that issue.”

“They are taking so long to resolve this issue. I wanted my roof done by the summertime. They are free to call me and see what we can do to help move this along.I am not mad about the money it would have cost, I am mad that they never came back to complete the project.”

“I can not think of anything they could have improved on.”

“My wife recently purchased our home, and we were aware that the roof was getting close to end of life. We researched a few different options and came across Interlock Metal Roof. After meeting with John from InterLock, it became clear to us that a metal roof was the best option for our needs. We plan to live in our home for 30+ years.”

“The company was pleasant and nice. I love the product but I had to make a quick decision to put the roof on.”

“Starting project after the 8-10 weeks or inform customer of delays.”

“Dear John, We were in the market and knew we wanted a metal roof. I came across Interlock while doing some research and contacted them immediately. While it is on the pricey side, knowing that this roof will last a lifetime is very comforting. At the time of this review, we've only had it for a week. The weather hasn't been terribly hot to determine if it's cooler. Other than that, the roof looks exceptional!”

“I will never recommend this company. I cannot believe the pricing can be that far off. A company cannot sign a contract, say that the product has been ordered, and then come back and say it's $20,000 more. That's absurd.”

“none”

“Materials arrived a few days after the crew arrived. Therefore they couldn’t start immediately.”

“Design a weave shingle in the valleys instead of the flat metal It's a beautiful roof”

“The only thing that I feel that they could have improved on was getting the material here when it was supposed to but that was not Interlock Roofing's fault. This is the best roof I've ever had and I would recommend it to anyone.”

“none at this time”

“Dear John, Thanks for doing such a great job on our roof! We initially found out about Interlock from looking at a neighbors roof and seeing how nice it looked. We were in the market for a roof, so we asked for a referral and then contacted Interlock. John was very knowledgeable and offered some great options.”

“They have to bring down the price. The quote I got was very, very high.”

“I am very happy with the results of their work.”

“Dear John, Several years ago, I became fascinated with the idea of a metal roof. Tired of constantly looking at my roof for signs of deterioration, I wondered if a metal roof was a realistic option for a home, as I only noticed them on barns and businesses. A few months ago, you and Mike Rasmussen visited my home to provide an estimate. I was shocked at the number of options for beautiful metal roofs that were not just functional but very attractive. Now, with the job complete – I couldn't be more pleased.”

“They have a sign but they should indicate it is a metal roof. I am so pleased with the services. Wonderful job and organization.”

“I sent Sarah and Jennifer an email shortly after installation requesting ice damns over the back entrance as specified when I signed the contract but have yet to hear back from either one. I would appreciate a follow up from them. Thank you”

“John is a nice young man. The appointment seemed to "drag on" too long. We told him styles we did NOT like and he still wanted to tell us about them-- a bit of a waste of time.”

“By letting costumer no ,and awar when job will be done in a timely way I will use your service again”

“Interlock Metal Roofing - Illinois was very professional and did a great job.”

“I can tell you this, the salesman was informative. The process lasted about three to four hours. He was very thorough. The thing was the samples sizes were too small and you couldn't tell how it would fit with the rest of the current things in the house.”

“Please make sure your sales staff is aware when products are discontinued. I'd chosen the dark green shingles for my house and garage roof.”

“When my exact stsrt date was.”

“If he gave me a business card, I don't know what happened to it. It's usually attached to a brochure. Because I always follow up with a note to thank the person who took the time to do business with us. I could not do that because I didn't have anything. So much disconnection, which is bad.”

“I would recommend the company. They need to improve communication. It was told it would be six to eight weeks. There was no follow up with the delays. That is the whole key to ordering a very expensive roof.”

“Everything was good. I had a good experience with the sales rep that came out. It was not within our budget though, so we are going to hold off on the project for now.”

“I would like for the company to lower the prices and then I would consider a project with them.”

“John did a very nice job our resistance is purely financial”

“I was surprised about the product, and hopefully in the future I will go for it and do my roof.”

“I will mention the issue regarding the use of gutter guards. If the both the salesman and the roofing foreman knew that the their standard method for a roof over would interfere with the install of gutter guards, the problem could of been addressed.”

“Claudette was our first main contact and she was extremely helpful setting up our appointment with John. Very pleasant and knowledgeable.”

“I was happy with them . They called me and gave me all the info They arrived on time and he loves business.”

“Clean up. I spent several hours this last weekend cleaning roofing nails and staples from between my deck boards and from my yard. I also spent significant time cleaning my gutters of roofing material.”

“I like your work, and would like to talk to you about more projects. Also I'm part of a fund raiser that I would like to talk to you about sponsoring. Please contact me, or visit www.silverphoenix.net. We're trying to show that police are men and women like us.”

“You guys are the best , I wish I could invest in ur company . I'm sure your proud of your company . I m happy we choose you all . John is a great rep for ur company as well . The people that handle the financing too . We plan on using interlock for our daughters roof too . Thank you for your fine service . We love our roof”

“Last March I started looking for a roofing company when I found Interlock Roofing. I was curious about what a metal roof would cost and the durability of the materials. To my surprise, although the cost of a metal roof is pricey it is well worth the extra money. I will never have to worry about having to replace a single shingle again! In the last 2 years, I have had a lot of repairs done on my roof using contractors who were not very good as I soon found out. I kept losing shingles with every wind that would pop up due to poor workmanship.”

“The timing was a little bit of a concern because it took at least a week or so and that was surprising, but other than that, it was pretty good”

“Comunication after the order would be helpful”

“The color presentation of the metals needs to be better.”

“The truck showed up to deliver roof with no appointment - my 68 year old husband had to help unload and break down the pallet - my calls to the area coordinator and headquarters were largely unanswered - I incurred international call fees because I was calling BC almost daily - our project was projected 8 - 10 weeks, install 13 weeks - which is ok except that he communication was so poor. the roofing materials killed the grass in our yard it laid there so long. We love the roof, glad we did it. The heat on our second floor inside was immediately mitigated with the roofing system. Overall we would buy the product again.”

“This is probably not the fault of Interlock Roofing but the materials were delivered six weeks before the work began,were left on our lawn and killed the grass where they were placed. We were also concerned about theft when we were not at home. I hesitate to mention this but it was a concern at the time. We love our roof and are for once looking forward to the first snow without worrying about leaks.”

“I would if they did what they said. The didn't put a sign in the front yard They could have improved on their communication. I would like to receive my referral check that I am still waiting on.”

“Interlock Roofing could not have done anything to improve, they did a fanatic job. It was a very positive experience. The installers did a great job. John called to let us know when he would come and he showed up when he said he would.”

“Communication”

“He was on time, early actually. It was a very god experience. He did not pressure me, but he gave me a lot of good information. It was rather pricey, but I understand why”

“We built our house 25 years ago from plans I found in Country Living Magazine. It is a perfect blend of the “new” house my husband wanted and the “old” farmhouse that I wanted.”

“I wish that the aluminum was a little bit thicker. It would give the appearance that it would hold up longer. I wish that they would call me every 5 years for the next 50 years. I am expecting a call every five years for the next 50 years. Only time will tell how well the product is holding up.”

“I spoke with the homeowner. I explained this was just about the sales experience. "I have not done much with them. I can say much." Then he hung up.”

“I told them I was not interested in buying that day. I was just doing my research on what building materials were available so that I would know when I am ready in the future.”

“This was a lot more then what I was expecting. It was almost three times more. I would probably not have made an appointment if I had known this.”

“Telling the real lead time as to when the job could get started. The job got pushed back from December 2016 to May 2017. It was fine with us as we really did not want anyone working on our roof in the winter. The workers and project manager were very professional.”

“I would never recommend Interlock Roofing. Interlock Roofing could have improved on customer service from start to finish. The customer is always right. I am not here for you. I did not ask you to come to my house and take money out of my pocket to put your roof on my house. It is a sales issue. It is not me for you, it is you for me. When you call Interlock, you are calling to an answering center. I wanted to talk to tech support or someone at the manufacturing plant. Al's Roofing is the one that installed Interlock Roofing shingles. 3 month's later, I am still getting riled up. Al is in Minnesota and needs notice before coming to your house since he is states away. He has crews to come out. Interlock Roofing is just a name and not a manufacturer. What is the guarantee that the color won't come off after exposed to UV rays? Mark said that they would send us a visa gift card for any restaurant. John sent a Gift Card that was already used to a terrible restaurant. We received a gift card that had $102 dollars for a remaining balance. It was originally a $200 gift card. That is not a gift card to your favorite restaurant. The first time the materials arrived, the box said Green. Jessie should have made sure it was the right order. They should have fixed it at that point instead of installing the roof. We had to wait 7-8 days for them to come back out and re install the roof, and then at that time fix the Ivy flashing. I talked to Jessie and he said, "the guys install it differently based on the flashing and what you can see. The guys didn't think you would be able to see how they installed it because of a tree." You should get quality people that know how to install the roofing and the flashing. It would be different if Interlock Roofing made the roofing, had their own tech support, and everything. We are still waiting on Al to call back to let us know when they are going to comeback. I should not have to get up on my own roof to identify each bad tile. I think when the tiles were put into the box, they rubbed up against each other and rubbed off the color. It is either a packaging problem or a manufacturing problem. My concern is if it was a packaging problem, then what is my guarantee that the color will last on my roof. Al said that he will back the warranty, but what happens if Al goes out of business. What happens to my warranty? I found the invoice that Interlock charges. $177 sqft per square from Interlock Roofing. How much are you charging the customer? $177 times 15 would be the cost of the materials right there. Are we paying for the warranty as the additional cost? I can easily take that information, go online, and create my own website to bash Interlock. I know how much everything costs, and I wouldn't be feeling this way if it hadn't been for the customer service I received.I feel like we have been screwed from the beginning. I also noticed on the invoice, that Interlock charges the customer for the sign and stand. Why is that? I did ask Al if we were charged for the sign, and he avoided the question and then changed the subject.”

“They could improve by being prepared with their permit before starting the job.”

“The only glitch we had during the project was not getting a permit in my village. If they would have received the permit, the work would not have been delayed by two weeks.”

“They could have improved on their timing.”

“The end of the project. No one told me when the project was going to be finished. The on-site manager told me I had to sign off on the work and give him the check. Previously, I had been told that I would not have to sign anything or submit final payment until I had an opportunity to inspect the finished work. Big difference between what I was told would happen and what actually happened.”

“We have already recommended them.”

“Areas where flashing needs to extend beyond a vertical surface i.e. chimney's, second story corners, you need a method to provide a more professional look when making cuts in aluminum siding. Happy with my decision to purchase a roof from Interlock. It looks great. Time will tell if it will perform as promised.”

“Clarity in final payment”

“It was kind of expensive. I think they could have improved on the scheduling and ordering the correct amount of materials. I had to replace my gutter guards because they had thrown them out.”

“Connecting the green house to the actual house. It isn't the prettiest of end results. They could also doa recommendation to get a plumber out to connect the lines to the back of the house so that the back looks cleaner.”

“Once I tell people how much I spent they will walk away. It was just a roof for a 2-car garage. The job and materials are good but I think it is too expensive. It looks nice. Others have seen it.”

“None”

“I have a tiny 2 bedroom ranch home with an easy roof and you quoted me over $ 16,000.00 Ridiculous!”

“After researching the various metal roof manufacturers and metal roofs in general, we chose Interlock. In addition to offering a great selection of styles, Interlock was the only company that installed their own product. I liked being able to deal with one company regardless of the issue.”

“Our new roof is beautiful! We have received so many compliments and inquiries since our Interlock roof was installed four weeks ago. John delivered on his promise with a quality product and set up the stage for what was to come, answering all our early questions and showing us the information we were looking for to make a confident decision. He provided us with installation pictures of previous jobs, the product specifications, color and type of samples, historical data on product performance and much more. Dal from customer service responded quickly with dates when the material was arriving and dates for the installation. After some concerns about having to travel for work and being out of town, Al communicated well, and they worked around my travel schedule my family appreciated this greatly. The roof is not any louder during several of the storms we have had already than before. Despite a few outside temperatures reaching the 80s and sunny, the inside of the house has stayed cool without needing to turn on the AC or ceiling fans. It really is a new experience to walk into our second-level rooms and not have it feel warmer than the lower level. The installation crew did a great job. They told us everything they were doing and answered all of our questions. The fire department even stopped by during the installation to ask what it was! The crew completed the job in 4 days, working over the weekend to finish before the next storm. They left the yard clean every night, and they cleared out the gutters from all of the debris. After watching the team install the new roof safely, we have come to appreciate the craftsmanship that comes with installing this type of roof. The crews are proud of the product, and their care shows in the installation. Putting on this new roof requires a lot of skill, a lot of hours, and experience that I think new owners won’t realize until observing them and going through it. Minimal waste scraps, efficiently making thousands of measurements and metal shaping to perfectly fit all the corners and bends is a testament to the experience our crew, led by Jesse and Sal, had. This Interlock company has been great and there have been so many people referenced here that have worked to provide us a great customer experience. To the whole team, great job, and thank you. We look forward to the many years this roof will continuously perform as it was designed and the many more times we will appreciate the beauty of it.”

“John was fantastic! I really expected to have a pushy salesman, but John was anything but. He was very nice and told me about the product. He showed me how the product is superior and left the decision to buy up to me. He was never pushy. He is the type of guy that walks in and you instantly like and trust him. Truly a great guy.”

“I would like to thank the Interlock company for the fine work that they did for me. I grew up in the 50s when the customer was always right. Well, I was treated like that again. You've not treated like that much anymore. John Mondschean wrote the book on or customer service.”

“Dear Mr. Mondschean It has been slightly more than one week since the installation was completed, and I thought I would offer the following: Noise — Since completion, we have had two rainstorms, a four-inch snowfall, and a minute heavy hailstorm. The only annoying noise experienced was during the hailstorm.”

“Everything is positive, I hope I will be able to use Interlock Roofing in the future.”

“Dear John, I wish I had known about the Interlock Roofing System before I put the last new roof on twenty years ago. If I had, I would not have had to replace it again now.”

“All is good.”

“Impressive product”

“Interlock is 4 times as expensive. They have to add something.”

“if our home was newer and we had money to invest into it your product sounded awesome just not right for us at this time”

“I think Interlock Roofing could have improved on the final clean up and sweeping up the nails.”

“Between the time the contract was signed and the time I received a phone call about materials delivery was too long. John had said installation would probably be 8-10 weeks from order date. It was more toward the 10 week side. However, in the interim there was no communication from Interlock. So the 10 weeks of silence was kind of disconcerting. Probably a follow up call or two from Interlock would help.”

“We signed a contract with John yesterday.”

“You unscrupulous business practices have obviously offended me very badly.Shame on You.I hope you never sell an Interlock roof in Illinois again.If you do, Buyer Beware.”

“cut the ridge wider before installing the cap You guy's called me about this survey, and when I asked who is calling, they mumbled so bad, it sounded like a sales pitch call. So I hung up, sorry about that.My time is short with building this house.”

“I like your product I'm still try to find a way to pay for it in a way I can afford it .”

“I felt they were very professional. I would consider them going forward on a different home.”

“lower cost?”

“It was expensive so I decided to go with the shingles.”

“Dear Mark, I would like to provide you some feedback on the first phase of work done on our project at the Church of the Nazarene, in Chicago Heights. Before going into the details of the work performed, I would like you to know how pleased I was putting together this project with your sale manager, John Mondschean. Thank you for a job well done. This job was well-managed and professionally carried out. I look forward to the second phase of our project in the fall.”

“Looking forward to the next phase of our project.”

“Interlock Roofing could have improved because they had one roofer that not show up one day and when this happened, it took another day to complete the project. This the second time I've had a roof put on in three years. This time was from tornado damage in my area. I am happy with them because I would not have asked them a second time.”

“With some advice of a new owner. Communication and they should have obtained necessary permits prior to starting project. Salesman should have explained the importance of snow guards in more areas than just entryways. Presently there are only 5 over both the front and rear doors. See above”

“They communication could have been a little better.”

“A little better communication about time line.”

“Delivery of the material There was some confusion with the initial delivery date of the materials. We were not told that the materials were being delivered, so no one was home. The second incident was with the shipping company, because when they delivered they did not have all of the materials.”

“I am more hesitant because of the amount of the price drops within 24 hours of the sales pitch. It was almost $20,000 less. Just kinda set me back and really made me think about the practices of the company. It made me a little uncomfortable.”

“If I felt that I could recoup my expenses with a metal roof I would go ahead and spend the money. But there is no way I could do this with this house.”

“John was really excellent and knew his stuff! If we had the extra money, we would have done it. He was A+++”

“Great company, great product, but too expensive for us to consider at this time.”

“Great product but not affordable. Sales rep was very good.”

“Staff was courteous and knowledgable”

“Absolutely. I'd tell anyone to get an aluminum roof. [Surveyor note: Mr. Levin didn't seem to understand the survey process, but was willing to provide feedback. So I only asked for the likely to recommend rating and the open-ended questions to make it easier for him.]”

“Professionalism and responsive customer service are critically important. This survey is a positive and nice touch.”

“Communication was definitely lacking - and I'm paying a lot for it.”

“The product is very nice, and we're interested in it, but the cost is our of our ballpark.”

“I was in the trades my whole life, and I really thought that Jesse and his crew did a spectacular job from beginning to end. My wife and I are extremely happy with the roof. It is gorgeous. Everything was terrific. I am very pleased with everything about the roof. It was a lot of money, but I feel in my heart that it was worth it. I don't understand why people still use shingles, and the metal roof amazes me. I think you will see a lot more of them in the future once people catch on.”

“The roof is gorgeous, best money ever spent. Chuck was great at explaining the system. Allen was a true pleasure to work with and there are no words to describe the excellent job Jesse and his wonderful crew did. I am truly impressed beyond belief with Interlock.”

“They were professional and treated our property with respect.”

“Sending updates on starting dates without me asking for it”

“#1 I still have no sign in my yard, after copious rain destroyed the original one. Chuck was made aware of this at least 1 month ago. #2 Since part of his pitch that landed the sale included any referrals from the sign promised, and NONE have emerged...kind of hard to follow through on an invisible sign. #3 Roofers told me that Chuck had not included a complete rip-off job on my roof, but they did it anyway. #4 Took over 1 month for my check to clear. #5 In request of an invoice noting paid in full, Chuck told me that it was in the snail mail in August. Said invoice never arrived. Finally after multiple calls, he sent me an email invoice.”

“We had replaced one roof in the time we had owned our home, and now it was time for the second replacement. I began to wonder if there were any alternatives to old asphalt technology. Also, we had two concerns about asphalt, the first is that it is not clean from an environmental standpoint and second, asphalt is oil based which means its cost is linked with the price of oil. I noticed that many commercial buildings had metal roofs. My wife and I usually do a lot of deep research for major home projects. We began looking into the possibility of replacing the current roof with metal. Our research indicated that there were residential metal roofs available in various metals and styles. Four factors need to be considered. Type of metal. We chose aluminum over steel. It’s lighter and less susceptible to corrosion, although corrosion is not a major factor due to the various coatings and treatments applied to both metals during the manufacturing process. Structural assembly. We liked the Interlock method of attaching the panels to each other and the roof base. When complete, the system is structurally sound and waterproof. Installation process. Installing a metal roof requires experience. Installation is different from that of an asphalt roof. During our research, we had a hard time locating installers that had experience installing residential metal roofs. This was another reason that we chose Interlock. They are associated with installation crews who have the knowledge and experience required for working with the Interlock product. The only other factor to consider is the style and color, and there are many to choose from. Installation was uneventful, the crew was courteous, and they explained exactly what they were doing and answered any questions that we had. The roof looks beautiful, and we have had many compliments on it since it was installed two weeks ago. We are very happy that we chose Interlock for this project and highly recommend them.”

“Our roof was completed last month, and I cannot tell you how many compliments we have already received. We feel that this is one investment in our house that will really pay off because, with the Interlock roof, there is no worry about how long it is going to last. The quality of this product and the professional way in which it was installed proves that this is a company that cares about its customers. We have seen other homes in our area getting new roofs and dreaded the mess that came with this type of work. One home even had what we called “the loan roofer” doing the job. One man did not only to tear down of the roof but the installation of a new roof. And this was in poor weather when it was vital to get that roof on quickly. But with Interlock, we had at least 5 to 6 men on the job daily, working long hours. Our property was covered so that nothing got damaged during the teardown and every scrap was picked up and removed by the workers. We highly recommend your company and are very satisfied with the professional manner of your employees. With our Interlock roof, we have the security of knowing that this product is completely guaranteed.”

“I wanted to write and thank you for all your efforts in working with us to put an Interlock roof on our home. It was a big decision, and all during the process, I felt like you really had our interests at heart. Now, we have a stunning red hidden tile aluminum Interlock roof to look at and enjoy.”

“Customer Satisfaction 5/5 The workers on this installation were some of the best I’ve ever had. They were always nice and eager to satisfy and very hard working.”

“Now that our new Interlock Roofing system has been installed, we find the look to be extraordinary! It boasts sophistication and looks clean and elegant. Almost more important than the attractive look of our new roof is the peace of mind we have gained with its many features.”

“With some advice of a new owner. Communication and they should have obtained necessary permits prior to starting project. Salesman should have explained the importance of snow guards in more areas than just entryways. Presently there are only 5 over both the front and rear doors.”

“Interlock Roofing could have improved because they had one roofer that not show up one day and when this happened, it took another day to complete the project. This the second time I've had a roof put on in three years. This time was from tornado damage in my area. I am happy with them because I would not have asked them a second time.”

“Looking forward to the next phase of our project.”

“They communication could have been a little better.”

“A little better communication about time line.”

“It was expensive so I decided to go with the shingles.”